General Information
1. What is Astro First on sooka?
Astro First on sooka is a TVOD (Transaction Video on Demand) service offering movies for rent at RM19.50 per title (inclusive of tax). This service allows users to watch selected movies for a limited period.
2. How much does it cost to rent a movie on Astro First?
Each movie rental on Astro First costs RM19.50, inclusive of tax.
3. How long can I watch a movie after renting it?
Once you rent a movie, it will be available for you to watch for 48 hours.
4. Are Astro First movies included in any of the VIP plans?
No, movies on Astro First are not included in any of the VIP plans.
Quality and Viewing Options
5. What is the quality of the movies available on Astro First?
All users will enjoy movies in 1080p resolution by default.
6. On which devices can I watch Astro First movies?
You can watch Astro First movies on iOS devices, Android TV, and Web platforms. Android users can purchase movies via the web and then watch the title on their Android devices or computers (browsers).
Payment and Transactions
7. What payment methods are accepted for renting movies on Astro First?
You can rent movies via the sooka website at sooka.my. Payments can be made via iOS (App Store), FPX, e-Wallets, and Web platforms. Google Play payments are not available, but Android users can rent movies through the web and watch them on their devices.
8. Can I cancel my movie rental or get a refund?
Once a movie is rented, the transaction is final and cannot be canceled or refunded.
Technical Support
9. I am experiencing technical issues. How can I get help?
If you encounter any technical issues, please contact our customer support team through support ticket at this link.
10. The movie quality is poor, what should I do?
Ensure your internet connection is stable. If the issue persists , please contact our customer support team for assistance.
Account and Subscription
11. Do I need a sooka account to rent movies on Astro First?
Yes, you need to have a registered sooka account to rent and watch movies on Astro First.
12. Can I share my rented movie with others?
The rental is tied to your account, and sharing it with others is against our terms of service. Each rental is for personal use only.
For any further questions, please feel free to reach out to our customer support team. Enjoy your viewing experience with Astro First on sooka!