We are aware of an issue on Samsung TVs where the sooka app may freeze or crash during use. Our team is actively working on a fix to resolve this. In the meantime, we have a simple solution to help you restore the app quickly.
Steps to Resolve the Issue:
- If the app freezes or crashes, press and hold the Back button on your Samsung TV remote.
- Continue holding the Back button until you are redirected to the home screen.
- Once at the home screen, relaunch the sooka app.
This should resolve the issue temporarily. If the problem persists, please feel free to contact our support team for further assistance.
Contact Us: If you need help or have questions, reach out to us via support channel
Thank You for Your Patience: We appreciate your understanding and patience as we work to deliver a permanent solution to this issue. Stay tuned for updates!