Not something we like to hear. But it could be an unsupported device or operating system, or a problem with our media player. Try these:
See that your device and operating system are supported. Refer to here for a list of supported devices.
Make sure your browser or app is the latest version.
Check if we have an outage or downtime on the sooka website.
You know the drill. If the audio is still missing, please submit a request by using the link below and we’ll get on it.