Let’s see, this normally happens with unsupported devices or operating system, and an outdated app version. See if these will help:
See that your device and operating system are supported. Refer here for a list of supported devices.
Make sure your browser or app is the latest version.
Check if we have an outage or downtime on the sooka website.
Clear your sooka app’s cache.
If it’s still not working, please submit a request by using the link below and we’ll get on it.