Let’s see, this normally happens with unsupported devices or operating system, and an outdated app version. See if these will help:
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See that your device and operating system are supported. Refer here for a list of supported devices.
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Make sure your browser or app is the latest version.
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Check if we have an outage or downtime on the sooka website.
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Clear your sooka app’s cache.
If it’s still not working, please submit a request by using the link below and we’ll get on it.