My account was cancelled unexpectedly/my purchased content is missing. Help!

Ok, let’s try to fix this together. First, see if these will help:

1. Clear the cache on your browser or app

2. Check if you have the latest version of the browser or app

3. Log out and log back into the browser or app

4. Relaunch the browser or app

5. Restart your mobile device

6. Restart your internet connection

7. Make sure your subscription is active (Check under Profile > Manage my subscription)

 

If you're still having trouble, please submit a request by using the link below and we’ll get on it.