We hate that too. It’s likely an issue with your internet connection. Maybe these will help:
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Reset your internet connection.
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Check your network connection speed is stable.
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Restart your mobile device.
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Make sure your browser or app is the latest version.
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See that your device and operating system are supported. Refer here for a list of supported devices.
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Check if we have an outage or downtime on the sooka website.
If you're still having trouble, please submit a request by using the link below and we’ll get on it.