Not something we like to hear. But it could be an unsupported device or operating system, or a problem with our media player. Try these:
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See that your device and operating system are supported. Refer to here for a list of supported devices.
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Make sure your browser or app is the latest version.
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Check if we have an outage or downtime on the sooka website.
You know the drill. If the audio is still missing, please submit a request by using the link below and we’ll get on it.