We understand how frustrating this can be. Freezing or crashing issues are often related to unsupported devices, outdated operating systems, or app versions. Try the following steps to resolve the problem:
-
Ensure your device and operating system are supported.
Check this list of supported devices to confirm compatibility. -
Update your browser or app to the latest version.
Using the latest version ensures optimal performance and stability. -
Turn off VPN and Ad Blockers.
VPNs or ad blockers can interfere with app performance. Disabling them may help. -
Check for outages or downtime.
Visit the sooka website to see if there’s a service disruption. -
Clear the sooka app’s cache.
Clearing the cache can often resolve glitches. -
Restart your device.
A simple restart can fix unexpected issues.
Playback Issues? Report Directly in the Player
If you're experiencing playback-related issues (e.g., video not loading, buffering), you can report the problem directly in the player by following these steps:
- Tap the report issue button in the player interface.
- Provide the requested details about the issue.
This helps us identify and resolve playback issues faster.