That’s not good. It could be an unsupported device or operating system. It could also be an unstable Internet connection. Try these solutions first:
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Check your internet speed and connection status.
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See that your device and operating system are supported. Refer here for list of supported devices.
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Try uninstall (this hurts us too) and download sooka again from the app stores. Then try to play the content again.
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Check that the content you want to play is part of your subscription.
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Make sure you are not connected to a VPN ‘cos sooka won’t run with it on.
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Clear your web or app’s cache
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Make sure your browser or app is the latest version.
- Try logging out and logging in again.
Again, if you're still having trouble, please watch on sooka.my OR submit a request by using the link below and we’ll get on it.