1. What are the TV models that support the sooka TV stick?
The sooka TV stick is supported by all TV models as long as there is an HDMI port.
2. Can I use the sooka TV stick on my non-Smart TV?
Yes. You can connect the sooka TV stick using the HDMI port of your non-Smart TV.
3. What can I watch using the sooka TV stick?
With just the sooka TV stick without any sooka subscription packs, you can watch FREE content on sooka (eg selected drama titles and sports matches). You can also install other third-party streaming apps (*not inclusive of Netflix).
4. Can I access third party apps on the sooka TV stick?
Yes, you can install and access third party apps on the sooka TV stick through the Google Play Store.
(*Netflix is currently not supported on this device)
5. What is the supported picture quality of the sooka TV stick?
The sooka TV stick supports up to 4K UHD resolution and HDR for supported content and apps.
6. What is the supported audio quality of the sooka TV stick?
The sooka TV stick supports Dolby Atmos for supported content and apps.
7. Can I use Voice search on the sooka TV stick?
Yes, the sooka TV stick supports content discovery via Voice search.
8. What apps and streaming services are supported on sooka TV Stick?
- sooka TV Stick supports a variety of apps and streaming services, including sooka, YouTube, and many others available on the Google Play Store.
- sooka TV Stick uses the Android TV operating system, which comes with the Google Play store, which provides access to thousands of apps and games. sooka TV Stick comes preloaded with YouTube, YouTube Music, Google Play Movies & TV, and Google Play Games.
- To install additional apps on sooka TV Stick, simply sign in into Google Play Store with your Google account and download the apps of your choice directly there.
Note: Subscription may be required for certain applications downloaded from Google Play Store.
9. Does sooka TV Stick support 4K streaming?
Yes, sooka TV Stick supports 4K streaming.
10. If I am using a 4K TV, is there any setup required on both my 4K TV and sooka TV Stick to enjoy 4K quality content?
If you are using a 4K TV, there's no additional configuration required. You can seamlessly enjoy 4K UHD content on your sooka TV Stick.
Note: To output 4K UHD content, your display must be capable of those features. If you are connecting your sooka TV Stick to your 4K HDR TV through an AV receiver or sound bar, the AV receiver or soundbar must support HDMI 2.0 (with HDCP 2.2).
11. Does sooka TV Stick support voice search?
Yes, sooka TV Stick supports voice search via Google Assistant – you may turn it on when you first set up your device, or you can turn it on later by pressing the microphone button the remote control to get started.
To search using your voice, simply press and hold the microphone button on the remote control.
12. Does sooka TV Stick support Bluetooth connectivity?
Yes, sooka TV Stick supports Bluetooth connectivity, allowing you to connect Bluetooth-enabled devices like remote control and speakers.
13. Does sooka TV Stick support Wi-Fi?
Yes, sooka TV Stick is equipped with Wi-Fi 6, supporting dual-band connectivity, and it is backward compatible with older Wi-Fi standards.
14. My home is using Wi-Fi 5 router. Can I connect sooka TV Stick to the Wi-Fi 5 router?
Yes, sooka TV Stick can connect to the Wi-Fi 5 router. sooka TV Stick is equipped with Wi-Fi 6 which is backward compatible with older Wi-Fi standard such as Wi-Fi 4 and 5.
15. Which Wi-Fi band is recommended for sooka TV Stick to be connected to?
For better experience, it is recommended to connect sooka TV Stick to a 5GHz Wi-Fi band.
16. What is the minimum required internet speed for me to run sooka TV Stick?
We recommend a minimum broadband speed of at least 10 Mbps.
17. What are the different output resolutions supported on sooka TV Stick?
sooka TV Stick can handle resolutions ranging from 720p to 2160p, allowing users to connect it to any display unit with HDMI support.
18. What are the HDR formats supported on sooka TV Stick?
sooka TV Stick supports HDR HLG and HDR10 for selected content.
19. What are the Dolby formats supported on sooka TV Stick?
sooka TV Stick supports Dolby Digital, Dolby Digital Plus and Dolby Atmos audio formats.
20. Why does my TV or receiver turn on/off when I turn on/off sooka TV Stick?
sooka TV Stick is configured to handshake with the TV by default to send Consumer Electronics Control- CEC events to wake or sleep your TV and receiver.
21. How do I navigate and control the sooka TV Stick?
You can navigate the sooka TV Stick using a Bluetooth-enabled remote control that comes with the device.
Function of the keys on the remote control are as follows:
| Key | Functions |
| Standby | To switch the TV or sooka TV Stick in or out of Standby mode. |
| Volume Up/Down | Press the top or bottom of volume button to adjust the volume of TV or sooka TV Stick. Press and hold Volume Down for 2 seconds will send mute command to TV. |
| Google Assistant | Press and hold the Google Assistant button to ask a question or say a command. |
| Channel +/- | Press the top or bottom of channel button to change the channel. |
| Directional pad (D-pad) | To navigate up, down, left, or right of the on-screen menu. |
| OK | To confirm selection or launch player banner. |
| Back | To return to the previous screen. |
| sooka | Quick access to launch the Home screen. |
| Apps | Quick access to launch Apps page. |
| YouTube | Quick access to launch YouTube app. |
22. How can I control the TV or receiver volume with my sooka TV Stick remote?
You can configure the sooka TV Stick remote to send HDMI-CEC or IR volume commands to control your AV receiver or TV. Go to Settings -> Remote & accessories -> TV Control Mode to choose between “Auto (HDMI-CEC)”, “IR Mode(TV Brand)” or “sooka TV Stick”. By default, it is set to Auto (HDMI-CEC)
For “Auto (HDMI-CEC)” TV Control Mode: You’ll need to ensure that HDMI-CEC is enabled in your TV Settings, here are the HDMI-CEC settings name for popular TV Brands:
- Haier: Control other devices (CEC)
- Hitachi: HDMI-CEC
- LG: SimpLink
- Panasonic: HDAVI Control, EZ-Sync, or VIERA Link
- Philips: EasyLink
- Samsung: Anynet+
- Sharp: Aquos Link
- Sony: BRAVIA Sync
- TCL: Control other devices (CEC)
- Toshiba: CE-Link or Regza Link
For “IR Mode (TV Brand)”, go to “TV Control Setup for IR Mode” under Settings -> Remote & accessories, follow the on-screen step by step wizard to setup based on your TV Brand:
To turn off this function and only control your sooka TV Stick, choose “sooka TV Stick” in the options. This will only limit your sooka TV Stick remote to control sooka TV Stick volume.
23. Does sooka TV Stick support casting, how?
Yes, sooka TV Stick supports casting, allowing you to cast content from your mobile device to the TV. Please note that the exact steps may vary slightly based on the brand and model of your Android phone. Additionally, some Android devices may use terms like "Cast," "Smart View," or "Screen Share" instead of "Screen Mirroring."
You may follow these steps to perform casting:
- Ensure Wi-Fi Connectivity
- Make sure your Android phone and sooka TV Stick are connected to the same Wi-Fi network.
- Enable Screen Mirroring/Casting on sooka TV Stick
- By default, sooka TV Stick has the screen mirroring/casting enabled.
- Access Cast/Screen Mirroring on Your Android Phone
- On your Android phone, swipe down from the top of the screen to open the notification shade.
- Look for an icon labeled "Cast" or "Screen Mirroring" (this may vary slightly depending on your device).
- Tap on the Cast/Screen Mirroring icon.
- Select sooka TV Stick
- Your Android phone will search for available devices. Select “sooka TV-v1” from the list of available devices.
- Once connected, your Android phone screen will be mirrored on your Android TV.
To stop screen mirroring, return to the Cast/Screen Mirroring settings on your Android phone and choose to disconnect or stop casting.
24. How much storage does the sooka TV Stick have?
sooka TV Stick has 8 GB of storage which is to be used for the operating system, applications and app data. Note: Device comes with 16GB storage.
25. Why does my sooka dongle go to standby after several hours?
This is an Android TV power-saving feature that will turn off the screen after 3 hours of inactivity. A prompt will be displayed to the user before the screen turns off. To continue watching, you just need to press the “OK” button on sooka remote to dismiss.
26. Why isn't Netflix available on the sooka TV stick?
At sooka, we're working to expand the availability of apps on our sooka TV stick. While the Netflix app isn't available on the sooka TV stick at this time, we're actively exploring options with Netflix to bring the app to the platform in the future.