To protect your security and privacy, your bank can't provide sooka with information about why your payment was declined. You’ll have to contact your bank to learn more.
If you are using a credit/debit card, make sure you have not exceeded your credit limit and the it’s still valid.
Also check if you’ve entered the correct details of the credit/debit card such as name, card number, security code, and expiry date.
If you subscribed through an app store, you may need to check with your app store provider (Apple or Google) for more details.
Oh, one more thing. Make sure you’re using one of these three accepted cards (they have to be issued in Malaysia, OK):
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Visa
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MasterCard
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American Express
If you're still having trouble, please submit a request by using the link below and we’ll get on it.