1. Check Developer Mode - Animation Settings
Developer Mode settings on Android devices may affect the app's performance, especially if animation settings are modified.
Steps to Fix:
- Open your Settings app.
- Navigate to System (or About Phone) > Developer Options.
- If Developer Options are not visible, enable it by tapping Build Number 7 times under About Phone.
- Look for these animation settings:
- Window Animation Scale
- Transition Animation Scale
- Animator Duration Scale
- Set all three options to 1x.
- Restart the Sooka app and check if the issue is resolved.
2. Check Private DNS Settings
Incorrect DNS settings may interfere with the app's connectivity or playback.
Steps to Fix:
- Open your Settings app.
- Use the search function to look for Private DNS.
- Ensure the Private DNS setting is set to Automatic.
- If it is set to a custom DNS provider, switch it to Automatic.
- Save the changes and restart the app.
Why This Matters:
Custom DNS settings may block certain services required for the sooka app to function properly.
3. Disable VPN
Sooka does not support playback when a VPN is active. Using a VPN can also cause ads to spin endlessly.
Recommendation:
- Disable your VPN and relaunch the app.
- For more details, visit: I can’t play any videos. What do I do?
4. Clear Cache
Clearing the app/browser cache can resolve performance issues.
Steps for the Sooka App:
- Open Settings on your device.
- Go to Apps > Sooka > Storage.
- Tap Clear Cache (avoid clearing data unless necessary).
Steps for Browser:
- Open browser settings.
- Navigate to Privacy and Security > Clear Browsing Data.
- Select Cached Images and Files and clear them.
Restart the app/browser after clearing the cache.
5. Additional Tips
- Update the App/Browser: Ensure you’re using the latest version. Refer to Important User Update
- Check Internet Connection: Ensure your connection meets the minimum speed requirements.
- Reinstall the App: If problems persist, uninstall and reinstall the app.
If the issue persists after following these steps, contact Sooka Support for further assistance.